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Canceling your Current ISP Tips and Guidelines  

Make sure that you have set up your account before canceling your old service, and that you notify your friends and family of your new email address.

Cancel your current Internet service.

Need to cancel your current Internet Service Provider agreement? Here's a list of the major Internet Service Providers, along with the phone numbers and the other information you need to cancel your account.

When you contact your old provider, be sure to have the following information available:

Username (email address and/or screen name)
Mailing address and/or phone number
Number of the credit card that you charged the service to
(sometimes the last four digits are used for verification purposes)
Ask that confirmation of your cancellation be faxed or mailed to your home address.


America Online (AOL)
Members can cancel over the phone, online, by fax , or by mail.
Phone: 1-888-265-8008
Online at Keyword: Cancel
FAX: 1-801-622-7969
Address: P.O Box 1600, Ogden UT 84402-9926
Microsoft Network (MSN)
MSN Members can cancel their subscriptions only by contacting MSN Customer Support by phone, 24 hours a day, 7 days a week.
Phone: 1-800-386-5550
1. Call the number and follow the instructions to cancel your membership.
2. Ask for a ticket number for your cancellation.
Netscape Internet Service
Members must cancel over the phone.
Phone: 1-866-541-8233
Members must cancel over the phone.
Phone: 1-866-841-1442
Members must cancel over the phone.
Phone: 1-888-839-JUNO (1-888-839-5866)
SBC Yahoo
Members must cancel over the phone.
Phone: 1-866-SBC-DIAL (1-866-722-3425)
Worldnet (AT&T)
Members can cancel over the phone, or by fax, mail or email
Phone: 1-800-400-1447
Fax: 1-800-310-8129
Address: AT&T Worldnet Services, P.O. Box 1923, Morristown, NJ, 07962
Email: Go to, and follow the instructions.
Members can cancel over the phone or by mail.
Phone: 1-800-213-0992
Address: Prodigy Communication, P.O. Box 203370, Austin, TX, 78720-3370
Members must cancel over the phone.
Phone: 1-800-PEOPLEPC (1-800-736-7553)
Members can cancel over the phone, by fax, or by mail.
Phone: 1-800-848-8990
Fax: 1-904-357-7198
Address: CompuServe, P.O. Box 28650, Jacksonville, FL 28650-8650

If your provider is not listed here, please contact its customer service department for help with canceling your account.

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